Terms and Conditions

1. About Mont Long Restoration

Mont Long Restoration provides water damage restoration and related emergency property-restoration services in Longmont, Colorado, and surrounding service areas.

Our website is intended to provide general information about services that may include emergency water removal and extraction, structural drying, moisture inspection, water damage cleanup, repair and reconstruction, flood cleanup, appliance leak cleanup, burst-pipe cleanup, ceiling and drywall water damage repair, and commercial water damage restoration.

2. Acceptance of These Terms

You may use this website only in accordance with these Terms and Conditions and all applicable laws. By using the website, you represent that you are legally able to enter into these terms or that you are using the website with the permission and supervision of a parent or legal guardian.

We may update, revise, replace, or modify these Terms and Conditions at any time. Updates become effective when posted on this page. Your continued use of the website after changes are posted means that you accept the revised terms.

3. Website Use

You may use this website for lawful, personal, and non-commercial purposes, including learning about our services, requesting assistance, contacting our team, or submitting a service inquiry.

You agree not to use the website in a manner that could:

• Violate federal, state, local, or international law or regulation.
• Interfere with, disrupt, damage, disable, or overload the website or its security features.
• Attempt to gain unauthorized access to the website, its servers, forms, systems, or connected networks.
• Use automated software, bots, scrapers, crawlers, data-mining tools, or similar methods to access, copy, monitor, or collect website content without our written permission.
• Upload, transmit, or distribute viruses, malware, harmful code, spam, or other disruptive material.
• Impersonate Mont Long Restoration, one of our employees, another customer, or another person or entity.
• Submit false, misleading, incomplete, fraudulent, or unauthorized contact, property, insurance, or service-request information.
• Copy, reproduce, publish, sell, distribute, or commercially exploit website content without our prior written authorization.

We may suspend, restrict, or terminate access to the website when we believe a user has violated these Terms and Conditions, interfered with website operations, or created a risk to Mont Long Restoration, our customers, or third parties.

4. Service Requests and Emergency Response

Submitting a form, making a phone call, sending an email, or otherwise contacting Mont Long Restoration through this website does not automatically create a service agreement, contractor-client relationship, guaranteed appointment, insurance agreement, or obligation to perform work.

All service requests are subject to confirmation, availability, property access, job-site conditions, geographic coverage, staffing, equipment availability, safety requirements, and any required written authorization or service agreement.

Although we offer 24/7 emergency availability, response times may vary due to weather events, road conditions, demand volume, distance, active emergency conditions, accessibility, dispatch availability, safety concerns, and other circumstances outside our control. We do not guarantee that a technician will arrive within a specific time period unless such a commitment is expressly confirmed in writing.

5. Estimates, Pricing, and Scope of Work

Information on this website is for general informational purposes and should not be interpreted as a binding quote, fixed price, guarantee of cost, or complete description of the work required at a particular property.

Actual pricing, scope, materials, methods, equipment, timing, and project requirements may depend on factors including:

• The source, category, extent, and duration of water intrusion.
• Visible and concealed moisture conditions.
• Property size, construction type, materials, and accessibility.
• Contamination level, sewage exposure, mold-related conditions, or other health and safety concerns.
• Demolition, drying, cleaning, monitoring, repair, reconstruction, or specialty-service needs.
• Required permits, inspections, engineering input, and third-party contractor work.
• Insurance requirements, policy limitations, deductibles, exclusions, and claim approvals.

Any estimate, proposal, authorization, invoice, work order, or service agreement provided by Mont Long Restoration may include separate terms that control the specific project. If a signed project document conflicts with these website Terms and Conditions, the signed project document will control to the extent of the conflict.

6. Insurance Communications and Billing

Mont Long Restoration may assist customers by documenting damage, providing estimates, supplying invoices, communicating with insurers, or participating in direct billing where available. However, we do not act as your public adjuster, insurance carrier, attorney, financial adviser, or legal representative.

You remain responsible for understanding your insurance policy, notifying your insurer when appropriate, complying with policy deadlines, paying deductibles, and obtaining any necessary claim approvals. Insurance coverage is determined solely by the terms of your policy and the decision of your insurance carrier.

Statements on this website regarding insurance, including references to direct billing, deductibles, sudden and accidental discharge, sewer backup, sump pump overflow, flood coverage, mold limitations, or exclusions, are general information only. They are not a promise of coverage, payment, reimbursement, claim approval, or waiver of financial responsibility.

Unless otherwise agreed in writing, you remain responsible for amounts not paid by insurance, including deductibles, excluded services, denied claim amounts, upgrades, additional work, and balances due under an approved service agreement.

7. No Professional, Legal, or Insurance Advice

Website content is not legal advice, insurance advice, engineering advice, environmental advice, medical advice, or a substitute for consultation with a qualified professional.

Water damage can involve structural instability, electrical hazards, contaminated water, microbial growth, hidden moisture, damaged materials, and other conditions that may require specialized evaluation. Do not rely solely on website content when making health, safety, insurance, legal, or property-repair decisions.

For legal, insurance, medical, environmental, structural, or financial matters, consult a qualified professional who can evaluate your individual circumstances.

8. Intellectual Property

All content on this website—including text, service descriptions, logos, graphics, photos, videos, layouts, designs, icons, code, downloadable materials, and other website materials—is owned by or licensed to Mont Long Restoration and is protected by applicable intellectual-property laws.

You may view, print, or download limited portions of the website for personal, non-commercial use only. You may not, without our prior written consent:

• Copy, modify, reproduce, republish, distribute, display, transmit, sell, license, or create derivative works from website content.
• Use our business name, logos, trademarks, service marks, images, or branding in a way that suggests sponsorship, approval, affiliation, or endorsement.
• Remove copyright, trademark, ownership, or proprietary notices.
• Use website content for competitive, commercial, advertising, lead-generation, or data-collection purposes.

All rights not expressly granted in these Terms and Conditions are reserved.

9. User Submissions

If you submit information through the website—including a contact form, service request, review, photo, document, message, or other communication—you represent that:

• The information is accurate and submitted in good faith.
• You have the authority to provide the information and, where applicable, grant access to the property or information described.
• Your submission does not violate another person's privacy, intellectual-property rights, confidentiality rights, or other legal rights.
• Your submission does not contain harmful, unlawful, defamatory, threatening, obscene, fraudulent, or misleading material.

Our handling of personal information is described in our Privacy Policy.

10. Third-Party Websites and Tools

This website may contain links to third-party websites, platforms, mapping services, review providers, social-media services, payment processors, insurance portals, or other external resources. These links are provided for convenience only.

Mont Long Restoration does not own, operate, control, endorse, or guarantee the accuracy, availability, security, content, policies, products, or services of third-party websites. Your use of third-party websites is governed by their own terms, privacy policies, and practices.

We are not responsible for losses or damages arising from your use of, reliance on, or interaction with any third-party website or service.

11. Website Availability and Accuracy

We work to keep the website accurate, accessible, and current. However, we do not guarantee that website content will always be complete, accurate, current, uninterrupted, secure, error-free, or free of harmful components.

Service descriptions, availability, operating information, promotions, service areas, certifications, qualifications, pricing references, images, and other content may change without notice. The website may also include typographical errors, technical inaccuracies, or omissions.

We reserve the right to modify, suspend, discontinue, remove, or update any portion of the website at any time without prior notice.

12. Disclaimer of Warranties

To the fullest extent allowed by law, this website and all content, functions, materials, and information available through it are provided on an "as is" and "as available" basis.

Mont Long Restoration disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and uninterrupted operation.

We do not guarantee that the website will meet your needs, that website communications will always be delivered or received, that defects will be corrected, or that the website or its servers will be free from viruses or other harmful components.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, our exclusions apply only to the maximum extent permitted by applicable law.

13. Limitation of Liability

To the fullest extent permitted by law, Mont Long Restoration and its owners, employees, contractors, agents, affiliates, suppliers, and service providers will not be liable for any direct, indirect, incidental, special, consequential, exemplary, punitive, or other damages arising from or related to:

• Your use of or inability to use this website.
• Reliance on information provided on the website.
• Delays, interruptions, errors, omissions, security issues, or unavailability of the website.
• Loss of data, profits, business opportunities, goodwill, or anticipated savings.
• Damage caused by third-party websites, tools, content, or services.
• Unauthorized access to or alteration of transmissions, communications, or data.
• Any decision made based on general website content.

This limitation applies even if Mont Long Restoration has been advised of the possibility of such damages. If liability cannot legally be excluded, our total liability for claims related to website use will be limited to the greater of $100 or the amount you paid, if any, to access the website.

Nothing in these Terms and Conditions limits liability that cannot legally be limited or excluded under applicable law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Mont Long Restoration, its owners, employees, contractors, agents, affiliates, licensors, suppliers, and service providers from and against claims, losses, liabilities, damages, judgments, awards, costs, and expenses—including reasonable attorneys' fees—arising from or related to:

• Your use or misuse of the website.
• Your violation of these Terms and Conditions.
• Your violation of a law, regulation, or third-party right.
• Information, content, or materials you submit through the website.
• Any fraudulent, misleading, unauthorized, or unlawful activity connected with your use of the website.

15. Governing Law and Venue

These Terms and Conditions are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any dispute arising from or related to these Terms and Conditions or your use of the website will be brought exclusively in the state or federal courts located in or serving Boulder County, Colorado, unless applicable law requires otherwise. You consent to the jurisdiction and venue of those courts.

16. Severability and Waiver

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision in these Terms and Conditions does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Mont Long Restoration.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any applicable signed estimate, work authorization, service agreement, invoice, or project-specific document, represent the complete agreement between you and Mont Long Restoration regarding your use of this website.

Project-specific written agreements may contain additional terms related to payment, scope of work, insurance, warranties, cancellations, property access, authorization, dispute resolution, and other restoration-service matters. Those written agreements govern the specific services provided.

18. Contact Us

If you have questions about these Terms and Conditions or need to contact Mont Long Restoration, please use the following information: